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60% of Small Businesses Rely on Patchwork of Manual Processes for Customer Service
New data from the SMB Group quote, “60% of SMBs still use spreadsheets, phone, email, and personal productivity software to manage customer service, instead of customer service software. The...
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Dave Sobel is a leading expert in the delivery of technology services with broad experience in both technology and business. He owned and operated a technology solution provider for over a decade, and worked for vendors leading community, marketing, product strategies, and M&A activities.
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