More than nine in 10 employees waste up to eight hours each week looking through documents to find data for customers and one-third say AI would make them more responsive, per a survey by Sapio Research.
A new study of global tech leaders conducted by PagerDuty found that 78% of senior technical leaders face extra pressure around a growing number of incidents, with 40% reporting that their organizations have lost revenue as a result. The survey found that 72% are accelerating their digital transformation strategies. However, an overwhelming 91% say that traditional IT operations (ITOps) are no longer fit for purpose in the digital era. 62% of respondents say a traditional, ticket-based approach to IT operations means IT teams waste time figuring out how to respond to digital incidents.
Why do we care?
Traditional, ticket-based approach to IT operations. That’s the phrase that’s sticking with me – because it’s clearly not viewed as innovative. If the future end state is a digitally transformed business, implied in that series of statements is that addressing IT with a traditional ticket based approach is … antiquated.
So how many IT providers are screaming right now? I do not profess to have an answer to this one – but if you want to know why we care, it’s because of the question of … what SHOULD it be?