Gartner has released their strategic tech trends for 2021. Those are:
- AI Engineering, which will facilitate the performance, scalability, interpretability, and reliability of AI models while delivering the full value of AI investments
- Total Experience, which moves beyond last years’ multiexperience in a strategy that connects multiexperience with customer, employee, and user experience disciplines
- Privacy-enhancing computation, which is protection of data in use
- Hyper automation, which has been accelerated by the pandemic
- Distributed Cloud, which is the distribution of public cloud services to different physical locations, while the operation of the services remains the responsibility of the public cloud provider.
- Anywhere Operations, an IT operating model to support customers and employees and manage business services across distributed infrastructures in five areas: collaboration and productivity, secure remote access, cloud and edge infrastructure, quantification of the digital experience and automation to support remote operations.
- Cybersecurity mesh, taking identity to the security perimeter
- Intelligent composable business, emphasizing the improvement of decision-making through accessing better information and responding more efficiently to it.
- And the Internet of Behaviors, combination of technologies that connects an individual’s data (facial recognition or location tracking, for example) with associated behavioral events, like device usage or cash purchases.
Additionally, the company has released three principles for these: people centricity, location independence and resilient delivery.
Why do we care?
That’s a lot to parse. I included the whole list as I know I have listeners across the spectrum of size of customers, and there’s probably something in there for everyone.
Unlike the recent IDC list, this feels like a bit of a grab bag, andi”m more on board with their themes than I am with the predictions.
I don’t like Anywhere Operations as much as I like IDC’s Digital Parity, although they’re the same idea. Internet of Behaviors… aren’t we already doing that? I thought that was marketing data.
For the vast majority of technology services providers, I think your trends are the principles – people, location independence and resilient delivery. Focus on those themes as I think they’re strong, and your technology evaluation will be driven by that.
Source: CIO Dive
Source: Channel Life NZ