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Posts published in “Featured Story”

Worrying labor and interest rates to come in the market

After back-to-back quarters of GDP contracting, estimates so far point to an economy that is growing again — but slowly—quoting Axios. The latest reading of the Atlanta Fed’s…

AWS’s MSSP partner program: broad or deep?

A first-hand reporting account. The keynote for MSSP Alert Live in DC was a chat with Ryan Orsi from Amazon Web Services focused on MSSPs…

Measuring digital trust in organizations

How about some data on trust?      Let’s quote Computer Weekly: The vast majority (84%) of IT and business decision-makers in Europe say they acknowledge the…

Four key customer service technology trends

Gartner with another interesting one – four key customer service technology trends.     Quoting Channel Daily News. Trend Number One: Technologies that enable reps are bringing…

The 2022 State of Service — connection

The new State of Service 2022 report from Salesforce – with four key findings. Quoting ZDNet: Connection Is the Heart of Service - Customers' expectations mean…

Despite layoffs, tech salaries continue to climb

New salary data from job placement site Hired.     Despite layoffs and hiring freezes, salaries continue to climb.    From Axios: Salary offers for candidates in the…