Posts published in “Archives: Episode”

Hartland Ross is a digital marketing strategist, founder and president of eBridge Marketing Solutions – a digital marketing agency and M&A advisory firm founded in 2001 catering to IT service firms providing opportunities for growth through acquisition and & organic marketing strategies.

Hartland has been working in the sales and marketing of IT services and SaaS firms since 1999. He is well recognized and regarded in the IT services industry and to date has worked with hundreds of firms providing opportunities for business growth through M&A, marketing strategy and by providing industry advice, recommendations and introductions.

Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/

Support the show on Patreon:  https://patreon.com/mspradio/

Want our stuff?  Cool Merch?  Wear "Why Do We Care?" - Visit https://mspradio.myspreadshop.com [https://mspradio.myspreadshop.com/]

Follow us on:

Facebook: https://www.facebook.com/mspradionews/

Twitter: https://twitter.com/mspradionews/

Instagram: https://www.instagram.com/mspradio/

LinkedIn: https://www.linkedin.com/company/28908079/

This a question from a Patreon Supporter.

I've long held a view that MSPs need to be more agile in their methodology and adopt a slightly unique variation of DevOps culture to be competitive in delivering their services. It seems to be a common problem when enterprise ITSM platforms are applied to MSPS resulting in team isolation which is the antithesis of DevOps culture. Traditional DevOps is about developing and deploying apps. Are typical MSP service offerings really any different to an "app"? They have a lifecycle; the market demands new features before we are finished rolling out last batch. How we deliver them needs to be constantly seeing efficiencies to remain competitive. I am not sure about your awareness of DevOps methodology specifically, but I think the concept of value stream committees to manage the end-to-end delivery of product outcomes is missing from the top end of our industry. In smaller MSPs, still with startup culture it still exists. Still, the M&A trend we see across the MSP industry has a nasty habit of eliminating this in favor of conformity with a "nobody ever got fired for saying do ITIL" narrative. Interested in your take :)

This podcast is my answer.

Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/

Support the show on Patreon:  https://patreon.com/mspradio/

Want our stuff?  Cool Merch?  Wear "Why Do We Care?" - Visit https://mspradio.myspreadshop.com [https://mspradio.myspreadshop.com/]

Follow us on:

Facebook: https://www.facebook.com/mspradionews/

Twitter: https://twitter.com/mspradionews/

Instagram: https://www.instagram.com/mspradio/

LinkedIn: https://www.linkedin.com/company/28908079/

Two things to know toda

Global IT spending contracts in 2022, but cloud and consulting services remain steady and on the rise [https://www.businessof.tech/2023/01/20/global-it-spending-contracts-in-2022-but-cloud-and-consulting-services-remain-steady-and-on-the-rise/]

AND

Companies exploiting federal labor laws with titles instead of overtime pay: Study [https://www.businessof.tech/2023/01/20/companies-exploiting-federal-labor-laws-with-titles-instead-of-overtime-pay-study/]

Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/

Support the show on Patreon:  https://patreon.com/mspradio/

Want our stuff?  Cool Merch?  Wear "Why Do We Care?" - Visit https://mspradio.myspreadshop.com [https://mspradio.myspreadshop.com/]

Follow us on:

Facebook: https://www.facebook.com/mspradionews/

Twitter: https://twitter.com/mspradionews/

Instagram: https://www.instagram.com/mspradio/

LinkedIn: https://www.linkedin.com/company/28908079/

Three things to know today

Microsoft's Azure OpenAI Service now generally available [https://www.businessof.tech/2023/01/19/microsofts-azure-openai-service-now-generally-available/]

TechAisle Survey Indicates Move Away from Hybrid Work, but Challenges Remain for SMBs and Midmarket Firms [https://www.businessof.tech/2023/01/19/techaisle-survey-indicates-move-away-from-hybrid-work-but-challenges-remain-for-smbs-and-midmarket-firms/]

AND

4 Day Week Global Experiment Shows Positive Results for Companies and Employees, More Adopters to Follow [https://www.businessof.tech/2023/01/19/4-day-week-global-experiment-shows-positive-results-for-companies-and-employees-more-adopters-to-follow/]

This is the Business of Tech.   

Support the show on Patreon:  https://patreon.com/mspradio/

Want our stuff?  Cool Merch?  Wear "Why Do We Care?" - Visit https://mspradio.myspreadshop.com [https://mspradio.myspreadshop.com/]

Follow us on:

Facebook: https://www.facebook.com/mspradionews/

Twitter: https://twitter.com/mspradionews/

Instagram: https://www.instagram.com/mspradio/

LinkedIn: https://www.linkedin.com/company/28908079/

Two things to know today

Shopify and Microsoft make changes to employee work schedules and time off policies, raising questions on benefits and culture [https://www.businessof.tech/2023/01/18/shopify-and-microsoft-make-changes-to-employee-work-schedules-and-time-off-policies-raising-questions-on-benefits-and-culture/]   

AND

Pia, HPE, Quickpass, TD Synnex and Apple make strategic moves in automation, AI, cybersecurity and SMB services [https://www.businessof.tech/2023/01/18/pia-hpe-quickpass-td-synnex-and-apple-make-strategic-moves-in-automation-ai-cybersecurity-and-smb-services/]

Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/

Support the show on Patreon:  https://patreon.com/mspradio/

Want our stuff?  Cool Merch?  Wear "Why Do We Care?" - Visit https://mspradio.myspreadshop.com [https://mspradio.myspreadshop.com/]

Follow us on:

Facebook: https://www.facebook.com/mspradionews/

Twitter: https://twitter.com/mspradionews/

Instagram: https://www.instagram.com/mspradio/

LinkedIn: https://www.linkedin.com/company/28908079/

Three things to know today

 Goldman Sachs report predicts 45-55% chance of mild recession in 2023   [https://www.businessof.tech/2023/01/17/goldman-sachs-report-predicts-45-55-chance-of-mild-recession-in-2023/] 

 Amazon expands Prime logistics to independent merchants [https://www.businessof.tech/2023/01/17/amazon-expands-prime-logistics-to-independent-merchants/]

AND

 Ransomware operators shift to stealing data, increasing risk for business [https://www.businessof.tech/2023/01/17/ransomware-operators-shift-to-stealing-data-increasing-risk-for-business/]

Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/

Support the show on Patreon:  https://patreon.com/mspradio/

Want our stuff?  Cool Merch?  Wear "Why Do We Care?" - Visit https://mspradio.myspreadshop.com [https://mspradio.myspreadshop.com/]

Follow us on:

Facebook: https://www.facebook.com/mspradionews/

Twitter: https://twitter.com/mspradionews/

Instagram: https://www.instagram.com/mspradio/

LinkedIn: https://www.linkedin.com/company/28908079/

Three things to know today

 Kaspersky Report Reveals MSPs Prioritize Price and Features in Vendor Selection [https://www.businessof.tech/2023/01/12/kaspersky-report-reveals-msps-prioritize-price-and-features-in-vendor-selection/]

 Gartner Report on SaaS Management Platforms: Maturing and Fragmented Industry [https://www.businessof.tech/2023/01/12/gartner-report-on-saas-management-platforms-maturing-and-fragmented-industry/]

AND

 CloudFlare Launches Monitoring Dashboard for Network Issues and Performance [https://www.businessof.tech/2023/01/12/cloudflare-launches-monitoring-dashboard-for-network-issues-and-performance/]

Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/

Support the show on Patreon:  https://patreon.com/mspradio/

Want our stuff?  Cool Merch?  Wear "Why Do We Care?" - Visit https://mspradio.myspreadshop.com [https://mspradio.myspreadshop.com/]

Follow us on:

Facebook: https://www.facebook.com/mspradionews/

Twitter: https://twitter.com/mspradionews/

Instagram: https://www.instagram.com/mspradio/

LinkedIn: https://www.linkedin.com/company/28908079/

Three things to know today

 John Deere Signs Agreement with Farm Bureau for 'Right to Repair' Preemption [https://www.businessof.tech/2023/01/11/john-deere-signs-agreement-with-farm-bureau-for-right-to-repair-preemption/]

 Beazley Launches First Cyber Catastrophe Bond: $45 Million Private Bond for Cyber Risks [https://www.businessof.tech/2023/01/11/beazley-launches-first-cyber-catastrophe-bond-45-million-private-bond-for-cyber-risks/]

AND

 California's Digital License Plates Hacked: Full Access to Accounts Obtained [https://www.businessof.tech/2023/01/11/californias-digital-license-plates-hacked-full-access-to-accounts-obtained/]

Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/

Support the show on Patreon:  https://patreon.com/mspradio/

Want our stuff?  Cool Merch?  Wear "Why Do We Care?" - Visit https://mspradio.myspreadshop.com [https://mspradio.myspreadshop.com/]

Follow us on:

Facebook: https://www.facebook.com/mspradionews/

Twitter: https://twitter.com/mspradionews/

Instagram: https://www.instagram.com/mspradio/

LinkedIn: https://www.linkedin.com/company/28908079/

Three things to know today

 FTC Proposes Ban on Non-Compete Agreements, Impacting Millions of Workers [https://www.businessof.tech/2023/01/10/ftc-proposes-ban-on-non-compete-agreements-impacting-millions-of-workers/]

 Zero-Trust Deadline Approaching for Government Agencies: September 2024 [https://www.businessof.tech/2023/01/10/zero-trust-deadline-approaching-for-government-agencies-september-2024/]

AND

 ChatGPT: Criminal Use, Microsoft Integration, AI-Assisted Court Proceedings, and Potential Investment [https://www.businessof.tech/2023/01/10/chatgpt-criminal-use-microsoft-integration-ai-assisted-court-proceedings-and-potential-investment/]

Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/

Support the show on Patreon:  https://patreon.com/mspradio/

Want our stuff?  Cool Merch?  Wear "Why Do We Care?" - Visit https://mspradio.myspreadshop.com [https://mspradio.myspreadshop.com/]

Follow us on:

Facebook: https://www.facebook.com/mspradionews/

Twitter: https://twitter.com/mspradionews/

Instagram: https://www.instagram.com/mspradio/

LinkedIn: https://www.linkedin.com/company/28908079/