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Customer Experience and the Importance of Engagement with Gerwai Todd

In this bonus episode, Dave Sobel interviews Gerwai Todd, the CEO of TimeZest, about customer experience and industry trends in the Managed Service Provider industry. They discuss the importance of innovation in service delivery and the need for MSPs to constantly evaluate and add new elements to their offerings. Todd emphasizes the value of community and peer engagement in staying updated with industry trends and finding solutions to complex challenges. They also explore the role of distribution partners in helping MSPs navigate the increasing complexity of available solutions. They discuss the potential for MSPs to build a sales organization and rely on distribution partners for delivering solutions, which can accelerate innovation and reduce the burden of managing a wide range of technologies.

This was recorded at IT Nation Connect 2023.

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