So, what are some big ideas for Friday?
In the article “Is Google Making Us Stupid?” in The Atlantic, Nicholas Carr reflects on how the internet, notably Google, has affected their ability to concentrate and engage in deep reading. They describe a shift in their thinking and attention span, attributing it to spending significant time online and relying on quick searches for information. He suggests that the internet has changed how they process information and engage with written content.
In FinTech Futures, Richard Jeffreys explores the concept of “digital transformation” that may become redundant in today’s fast-paced and ever-evolving landscapes. The constant evolution of technology, the integration of digital practices as the norm, the need for holistic business transformation, the focus on digital as a business enabler rather than a goal, and the inherent risks and challenges associated with digital transformation all contribute to this argument. Instead, organizations should focus on continuous adaptation, putting people at the core, and embracing technological advancements as part of their ongoing journey toward innovation and excellence.
And in Forbes, Danny Abdo explores how AI is reshaping the role of IT professionals, creating more opportunities rather than making jobs obsolete. He offers how it will change the types of skills needed and allow professionals to focus on more complex tasks. Embracing AI can make IT jobs more accessible and efficient, freeing time for other activities. However, there is a need to meet the demand for new skills and continuously upskill to keep pace with AI advancements. Business leaders should provide proper training, not neglect soft skills, and raise awareness of AI risks. By embracing learning and upskilling, IT teams can thrive in the AI-powered future.
Why do we care?
Carr’s observations have implications for IT services. Understanding these changes in how people interact with information can help MSPs tailor their service offerings. For instance, creating more digestible, to-the-point resources might be more effective than lengthy manuals or procedures.
Abdo’s insights are crucial for MSPs and IT outsourcing firms. As AI automates simpler tasks, the role of IT professionals will shift towards more complex problem-solving and strategic planning. Service portfolios may need to evolve to include upskilling and reskilling services, or at least MSPs need to consider how they will adapt to an AI-enhanced landscape.
And long-time listeners know I was already skeptical of digital transformation. This is an excellent look at the concept.