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Forrester’s Jay McBain discusses the under discussed focus areas for IT Service Providers

Jay McBain of Forrester with insights and on what the IT services space may be missing.

00:00 Who is Jay and what does he do for Forrester?
01:08 What trend or news do you think isn’t getting enough attention that IT services companies should be paying attention to?”
03:31 How will vendors measure subscriptions?
06:21 How will this be done in a trusted way?
09:32 Is consulting the next thing for MSPs?
11:47 Where would he put his investment dollar in an MSP?
14:01 Where do you think the industry is lacking in analysis?
16:11 Tell us about marketplaces

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