AcastIf you would like this content for free, it's available on the Business of Tech podcast in audio format, which you can subscribe to on your favorite podcatcher.
Lessons from call center technologies
Forrester Research out with insights on Contact Center Technologies, and has focused on three trends. New channels have been adopted, but have not replaced old ones. Email and phone...
Unlock with PatreonPublished in Podcast Story
Dave Sobel is a leading expert in the delivery of technology services with broad experience in both technology and business. He owned and operated an technology solution provider for over a decade, and worked for vendors leading community, marketing, product strategies, and M&A activities.
More from Podcast StoryMore posts in Podcast Story »
- New Survey Reveals Growing Adoption of AI Tools in the Workplace, Raising Concerns of Confidential Information Leakage
- Justice Department Disrupts Ransomware Group, But Cyber Scammers Exploit Remote Monitoring Software
- Microsoft Q2 Earnings: Revenue Up, Windows OEM Revenue Falls 39%
- Gartner Predicts Growth in Zero-Trust Programs by 2026, Despite Unprotected Areas Vulnerabilities
- Decrease in Employee Engagement and Increase in Disengagement, Gallup Report Reveals
