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Lessons from call center technologies

By Dave Sobel on February 5, 2021
Forrester Research out with insights on Contact Center Technologies, and has focused on three trends. New channels have been adopted, but have not replaced old ones. Email and phone...
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Dave Sobel
Dave Sobel

Dave Sobel is a leading expert in the delivery of technology services with broad experience in both technology and business. He owned and operated an technology solution provider for over a decade, and worked for vendors leading community, marketing, product strategies, and M&A activities.

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