Press "Enter" to skip to content

Tues Nov 19 2019: CompTIA’s Industry Outlook, Pew Research Data, & Forrester predictions: What does it mean?

By Dave Sobel on November 19, 2019
The Business of Tech
The Business of Tech
Tues Nov 19 2019: CompTIA's Industry Outlook, Pew Research Data, & Forrester predictions: What does it mean?
/

Three studies out, but with one consistent theme.   We dive into:

  •   CompTia’s IT Industry Outlook 2020

https://www.comptia.org/content/research/it-industry-trends-analysis

  • Pew Research Data on sentiment about tech

https://www.technologyreview.com/f/614720/privacy-pew-research-data-collection-big-tech-facebook-google-apple/

AND

  • Forrester tells us calls centers are moving away from outsourcing. 

Predictions 2020: Artificial Intelligence (AI) and Customer Service

Dave Sobel
Dave Sobel

Dave Sobel is a leading expert in the delivery of technology services with broad experience in both technology and business. He owned and operated a technology solution provider for over a decade, and worked for vendors leading community, marketing, product strategies, and M&A activities.

Be First to Comment

Leave a Reply