News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers
Business of Tech | Kaseya

N-able announced its commitment to achieving Cybersecurity Maturity Model Certification 2.0 readiness for its N-central platform by the second half of 2025. This initiative aims to help IT service providers navigate the complexities of new cybersecurity requirements. Key milestones achieved so far in 2025 include the integration of Alma Linux as the new operating system and enhancements to audit logging security.  N-Able already holds SOC 2 Type II and HIPAA Type 1, certifications. 

Kaseya announced a partnership with SafeLogic, a top provider of cryptographic solutions, to enhance security for its customers. This collaboration will focus on upgrading Kaseya’s encryption capabilities to meet the latest Federal Information Processing Standards, specifically the FIPS 140-3 requirements. Founded in 2012, SafeLogic provides FIPS 140 validated cryptographic technologies.
Acronis launched a new security and compliance platform named Acronis Ultimate 365, designed for managed service providers and managed security service providers to protect clients’ Microsoft 365 environments. The platform includes features such as backup, extended detection and response, and security for email and collaboration applications, including email archiving.

Microsoft announced that its OpenAI’s o1 reasoning model is now available for free to all Copilot users, along with unlimited access to Copilot’s voice capabilities. This change allows users to engage in extended conversations with the AI assistant, a significant enhancement from previous limitations on free usage.

Bitwarden announced a significant expansion of its managed service provider program, achieving a ninety-seven percent year-over-year growth in managed seats and onboarding sixty-two percent more organizations.   Enhancements include a Provider Portal for multi-tenant management, Simplified subscription management, Enhanced client vault privacy:

SCIM for Teams, and new integrations with identity providers, SIEM platforms, and compliance automation tools.
Yesterday, Amazon announced a significant upgrade to its virtual assistant, Alexa, introducing a new version called Alexa+, powered by generative artificial intelligence. This overhaul aims to enhance Alexa’s conversational abilities and utility, allowing it to assist users in tasks such as booking concert tickets and coordinating calendars. The firm indicated that Alexa’s usage has been limited to a few main tasks, including setting timers and playing music. With Alexa+, users will enjoy a more personalized experience, as the assistant will learn individual preferences and connect with various smart devices.

Why do we care?
I spot at least one trend here – MSP platform players are locking down their security stories as related to compliance.   Kaseya has already announced their intention to get FedRAMP certified, and N-Able’s committement to CMMC rhymes.     FedRAMP and CMMC certification efforts take time, and not every vendor that announces an intention will succeed in getting certified. MSPs should watch for actual certification milestones, not just promises.

Disclosure, I’m an N-able Shareholder.   

The AI assistant market has been around for years, and users have been conditioned to expect mediocrity. Will Amazon’s generative AI approach be enough to shift habits? That remains to be seen.   I’ve been burned by predictions here, although directionally continue to believe voice will be a significant user interface .  I just apparently don’t know when.

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