News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers
Business of Tech | With Breaches Happening in Minutes

CrowdStrike has launched Charlotte AI Detection Triage, a tool designed to automate alert assessment in security operations centers. This solution achieves over 98 percent accuracy and reduces manual triage workloads by more than 40 hours each week. According to a recent report by CrowdStrike, adversaries can now break out within just two minutes after initial access, highlighting the urgency for faster incident response. The new AI system enhances efficiency and allows security teams to prioritize genuine threats by filtering out false positives. In a survey conducted by CrowdStrike, 80 percent of cybersecurity professionals expressed a preference for generative AI integrated into cybersecurity platforms rather than standalone tools. With Charlotte AI, CrowdStrike aims to empower defenders to keep pace with evolving threats, ensuring they can respond effectively in real time.

Why do we care?

CrowdStrike’s launch of Charlotte AI Detection Triage is another signal that AI-driven automation is becoming a necessity in cybersecurity operations. That said, AI-assisted security isn’t a replacement for human expertise—it’s an augmentation.

Customers prefer AI integrated into existing platforms rather than standalone tools. Security vendors offering AI as part of their core platform (like CrowdStrike) may see stronger adoption than those offering AI as a separate product.

And that’s the insight to focus on.    AI is most useful baked into products… when it delivers value.

Choose your upgrade:

Get the full benefits of Business of Tech Plus

Insider Access

$12/month

Perfect for MSPs and ITSPs that want full interviews, early access, and ad-free listening

  • Programmatic Ad-free private podcast feedSame show, little interruptions
  • Channel Chatter previews1–2 topics with light insights
  • Early access to interview episodesHear it days before public release
  • Monthly Insider BriefTighter analysis you can share internally
  • Extra audio segmentsCut interviews, behind-the-scenes commentary, quick competitive notes
  • Become an Insider for $12/month

    Leadership Access

    $149/month

    Perfect for MSPs and Vendors that run a team and need the extended tactics, executive summaries, and weekly alignment brief

  • All Insider Access benefits plus . . .
  • Invite your teamIncludes access for 5 team members with option to add more
  • Vendor Strategy BriefsThe entire library, plus new analysis every month
  • Channel ChatterAll topics, full insights, complete vendor discussion + sentiment list
  • Quarterly State of the Channel Briefing
  • Monthly AMA submission priorityAsk Dave direct questions, and skip the line
  • Get the Leadership Edge for $149/month

    Vendor Partner

    $500/month

    Perfect for channel companies or vendors looking to deepen their engagement with the show.

  • All Leadership Access benefits plus . . .
  • Get highlighted as a show sponsor You'll get placement in the show notes, throughout the website, and on our dedicated sponsors page.
  • Enjoy regular shout outs You'll be featured in a rotating format during the show
  • Become a show sponsor for $500/month

    Search all stories