MSP360 announced the launch of RMM version 2.2, introducing Smart Alert Profiles that automate issue resolution for its Remote Monitoring and Management platform. These new profiles allow users to manage alerts efficiently across organizations and trigger automatic remediation actions, addressing problems before administrators even notice them. The enhancements include three levels of configuration: global, company, and computer, providing greater control over alert management. Notably, the platform now supports executing custom scripts automatically in response to alerts, such as cleaning up disk space without manual intervention. CEO Brian Helwig emphasized that this upgrade marks a significant shift from passive monitoring to proactive incident response, greatly enhancing operational efficiency for IT teams.
TeamViewer announced a new integration with Google Meet that enhances remote support capabilities, aiming to improve collaboration for hybrid workforces. As more businesses rely on Google Meet for communication, this integration allows IT teams to troubleshoot technical issues in real-time without leaving the platform. The TeamViewer Remote Control add-on enables seamless support sessions directly within Google Meet, requiring no installation for users. By streamlining the support process, businesses can resolve technical disruptions instantly, making meetings more efficient. TeamViewer emphasizes user convenience and security in this integration, which is now available through the Google Workspace Marketplace.
Why do we care?
Both MSP360 and TeamViewer are making moves to streamline IT management, but in different ways. MSP360 is advancing automation in RMM, while TeamViewer is embedding itself into everyday business collaboration tools. It’s the evolution of the proactive story – now with automation and accessibility. Automate away as much as you can so the system solves it, be available for support within the productivity tools a customer uses.
The integration with Google Meet removes a common friction point—users don’t need to leave a meeting to get IT help. This makes support more immediate and less disruptive. Consider this directionally – what if an AI agent is there to also solve the problem. This area intrigues me, and providers should be paying attention.