Cisco has unveiled its new Cisco 360 partner program, aimed at enhancing the value partners deliver to customers by addressing their complex needs and modernizing infrastructure. The program, developed in collaboration with partners and customers, will transition over 15 months, concluding with its launch in February 2026. Cisco is investing $80 million into partner initiatives, including $60 million for skill development through all-access subscriptions and $20 million for quarterly training events focused on AI, security, and networking. The program will introduce a streamlined framework with two designations: Cisco partner and Cisco preferred partner, emphasizing a shift from traditional architecture to solution-based specialization.
PIXM Security has launched a new Managed Service Provider program for zero-day phishing protection. The program aims to combat the increasing threat of phishing attacks occurring over non-email channels, including SMS and social media. With over 500,000 end users protected, PIXM utilizes AI-driven computer vision to provide real-time defense against phishing attempts. Notably, over 50 percent of phishing links are clicked outside corporate email. The program offers a low-cost solution at just $1 per user per month and features immediate deployment as a browser-based plugin.
Pia, a leading AI-driven help desk automation platform for managed service providers, has announced its integration with TimeZest, a scheduling solution tailored for MSPs. This new integration aims to streamline meeting coordination within help desk workflows, significantly reducing ticket resolution times. By determining early in the ticket lifecycle whether a meeting is necessary, the integration prevents unnecessary scheduling, thus enhancing operational efficiency.
Why do we care?
For MSPs working with Cisco, the program’s emphasis on training and solution-specific skill development could directly impact their service quality and expand their market potential. Additionally, as Cisco prioritizes specialization, partners may be incentivized to deepen competencies in key areas like AI or network security, aligning with client needs.