Kaseya unveiled the User version of its Kaseya 365 subscription service, designed to enhance cybersecurity for managed service providers, at its annual DattoCon event in Miami Beach. This new offering, separate from the endpoint-focused version launched earlier this year, aims to assist small businesses in safeguarding their data against identity threats.
Kaseya has announced the acquisition of SaaS Alerts, enhancing its Kaseya 365 offering with a new user security option priced at $2.79 per user per month. The SaaS Alerts acquisition fills a critical gap in cloud-based user security and aims to provide managed service providers with tools to counteract SaaS threats effectively.
Rich Freeman in Channelholic highlighted how Kaseya’s CEO, Fred Vecola, noted that MSPs have shown a strong interest in the AI and automation features integrated into Kaseya 365, which could potentially allow automation of up to 70% of technicians’ daily tasks by 2026.
The company also revealed a $10 million investment in its Backup Concierge Program and introduced AI-powered features to its PSA tools, enhancing service delivery for IT professionals.
N-able has announced a series of global compliance initiatives aimed at enhancing cyber resilience for its managed service provider partners. This move comes in response to the finalized Cybersecurity Maturity Model Certification, or CMMC 2.0. The initiatives include the NIST 800-171 Attestation, which helps partners manage controlled, unclassified information, and an expansion of FIPS 140-3, incorporating federally approved encryption into N-able’s core products. Enhanced audit logging will track logins and changes to digital assets, reinforcing N-able’s commitment to secure practices. A dedicated Compliance Resource Center will also provide expert content and checklists tailored for IT service providers. N-able already possesses other certifications, including SOC 2 Type II, HIPAA Type 1, and ISO 27001.
CLOUDWORK|PRO has launched “Allison,” an AI-powered assistant designed to transform work order management in the IT field service sector. This innovative tool automates the creation and management of work orders, reducing setup time by up to 70% and significantly minimizing human error. Utilizing advanced natural language processing, Allison generates comprehensive work order details from simple titles, adjusts tone for professional communication, and learns continuously to enhance accuracy.
Why do we care?
Three insights. Kaseya is leading with price. They’re using their market position and investment dollars to squeeze competitors with price. That’s their play. Note they didn’t message with AI, despite Rich picking up on that growing demand in his conversation. This isn’t about positioning features, it’s a strategy to dominate on price.
And there will be upstairs. Cloudwork isn’t MSP focused, and I included it to note that the obvious investments are happening in tools.
N-Able is what I might term a classic play. Disclosure, I’m a shareholder. By strengthening audit logs and centralizing compliance resources, N-able is equipping MSPs with robust tools to maintain security in compliance-intensive environments. Take your tools, and try and expand their markets.
