Moovila has launched an integration with Autotask PSA, enhancing project management for managed service providers. This integration offers real-time visibility, automated project timelines, and advanced risk detection, enabling Autotask users to manage projects more efficiently. With this move, Moovila strengthened its position in the PSA market, which is now compatible with three major platforms.
Pia has launched new features, including AutoTriage, AutoStart, and Auto Time Logging, to streamline ticket handling and reduce operational costs. Early adopters can access these features now, with a full rollout scheduled for mid-December. The new integration experience also simplifies connections with third-party tools.
Cohesity, a leader in AI-powered data security and management, has unveiled a new visual data exploration capability for its Cohesity Gaia platform to enhance insights from unstructured data. The tool allows users to automatically visualize themes across vast datasets, addressing the challenge that unstructured data poses for enterprises, which makes up over 80 percent of corporate information. By employing advanced AI techniques and natural language processing, the visual explorer helps users navigate data more effectively, providing a clearer starting point for insights. In addition to the visual features, Cohesity Gaia now supports a broader range of data sources, including Microsoft 365 Mail and SharePoint, as well as on-premises file servers.
Cisco has unveiled new AI-powered innovations for its Webex Contact Center, including the Webex AI Agent and AI Agent Studio. The Webex AI Agent automates inquiries with conversational intelligence, significantly reducing wait times and enhancing customer satisfaction—potentially improving CSAT scores by 39%, according to a global study by Cisco. The AI Agent Studio allows businesses to quickly deploy AI agents, streamlining operations in the contact center. Both solutions will be available for cloud customers in Q1 2025, with trials for on-premise customers starting in Q2 2025. Cisco’s AI Assistant will also provide agents with context summaries and suggested responses to improve service efficiency.
Fixify, co-founded by cybersecurity veterans Matt Peters, Peter Silberman, and Mase Issa, is an IT help desk platform that combines automation with human analysts to address IT problems. The company connects to existing ticketing systems like Jira and ServiceNow to categorize tickets and identify issues using AI. Fixify aims to manage around 75% of a customer’s ticket volume, charging $9,000 monthly for a company with 750 employees. The company has raised $32 million to date, including a recent $25 million Series A round, and currently serves 15 clients with a staff of 41.
Why do we care?
I want you to imagine an AI-powered helpdesk. You can see the pieces coming together. AI agents handle requests with auto logging, and data analysis is done on common issues to determine root causes and resolve them.
And let’s be clear: Fixify is an MSP itself—it removes piles of work and uses AI instead of labor. So it’s happening now.