News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers
Business of Tech | Why AI Experimentation and Zero Trust Security Are the Future of Organizational Strategy

It’s time for some big ideas.

As I prepare for some upcoming interviews, I’ve been discussing identity extensively.   So this one from Dark Reading: “Why Your Identity Is the Key to Modernizing Cybersecurity.”  Organizations must modernize their cybersecurity strategies in a rapidly evolving digital landscape by adopting an identity-centric zero-trust model. This shift is crucial as hybrid work environments and AI technologies challenge traditional security practices, which rely on a “moat-and-castle” approach. As employees increasingly work remotely and access cloud services, a zero-trust model mandates that all access requests are verified, ensuring that only authorized users and devices can connect to sensitive resources. Without such measures, deploying advanced AI tools poses significant risks, as unauthorized users could easily exploit these systems to access confidential information.

An E-book I’ll make you aware of: “The SMB Technology Buying Journey, Part Two” by the SMB Group.   Based on recent survey data, the eBook highlights critical aspects of how SMBs research, evaluate and select technology solutions. Key findings include preferred information sources, content preferences, and the extent of self-guided research completed before engaging vendors. Additionally, it examines the top purchase channels for software and infrastructure technologies, as well as the preferred methods of communication from vendors post-sale. This resource provides technology vendors with insights to target SMB customers better and guides SMBs to navigate the complex technology purchasing process. The eBook is available for free download.

If you want to make AI more practical, how about some tactics?   In a recent article by Ethan Mollick, it was highlighted that a significant number of workers are utilizing AI in their jobs, with a study from Denmark showing that 65% of marketers and 64% of journalists have engaged with AI tools. A separate study in the U.S. revealed that one-third of workers used Generative AI within a week, with productivity improvements of 25% noted in consulting tasks and a 26% increase from the original GitHub Copilot for coding. Despite these advancements, many organizational leaders report minimal AI use, indicating a disconnect between individual productivity gains and overall organizational performance. Mollick suggests companies must focus on internal research and development (R&D) initiatives to bridge this gap, encouraging experimentation among employees while alleviating fears of repercussions.

Why do we care?

There is strategy here.    Fostering AI experimentation and cultural buy-in at an organizational level, rather than treating AI as a bolt-on tool.  Aligning sales and marketing strategies to match the evolving tech purchasing journey of SMBs, focusing on content and relationship-building.  Zero-trust models for both security and AI deployment.     Ideas to consider.  

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