Are customers trusting, or not trusting, CrowdStrike?
Well, the Register reports that 10% of affected German organizations are abandoning their current security vendors, with 4% already doing so. The outage caused significant operational disruptions, with 48% of organizations experiencing downtime averaging 10 hours. Most respondents plan to enhance their incident response strategies, acknowledging that complete protection against IT security incidents is unattainable—this data from Germany’s Federal Office for Information Security.
But over in CRN, customers continue to trust CrowdStrike and are interested in expanding their use of the Falcon platform, according to a Morgan Stanley analyst. “Customers still want to consolidate on the Falcon platform,” wrote Hamza Fodderwala, equity analyst at Morgan Stanley, in a note to investors.
CrowdStrike has announced major updates to its Falcon Platform aimed at unifying security and IT operations, enhancing threat response efficiency. Key innovations include Project Kestrel for comprehensive visibility, CrowdStrike Signal for AI-driven insights, and advancements in Falcon Cloud Security and Falcon Next-Gen SIEM. The updates also automate IT workflows with GenAI, improve identity protection, and offer tailored financing solutions through CrowdStrike Financial Services, all designed to simplify cybersecurity management and enhance organizational response to threats.
Why do we care?
If we’re considering the future for CrowdStrike, I will lean more into the German government’s data over Morgan Stanley’s analysis. I’m not expecting a mass exodus from CrowdStrike. I’ll note they have a lot of work to do. Morgan Stanley is looking for financial upside, and their buy rating makes sense. You know, buy low sell high. From a customer trust perspective, it’s low. They have to get to high, and that’s via hard work, ideally. It could be due to poor memories too.
