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News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers
Business of Tech | Cross Platform AI Integration Takes Center Stage in ServiceNow and Microsoft Partnership

Microsoft is introducing new features for Copilot for Microsoft 365 to help users improve their prompts. These features include auto-complete prompts, rewriting prompts for more detailed instructions, a chat interface for personal recommendations, and prompt management. Microsoft is also adding a “Catch Up” chat interface and the ability to create and manage tailored prompts in Copilot Lab. The announcement coincides with Microsoft’s annual Work Trend Index, highlighting the increasing use of AI in the workplace.

ServiceNow and Microsoft have announced their integration of Now Assist and Copilot, combining the power of two generative AI systems into one seamless experience. This partnership allows for the seamless exchange of information and data between the two platforms, providing employees with the help they need regardless of their platform. The integration is expected to be completed in the second half of 2024.

Adobe has launched Acrobat AI Assistant, an add-on subscription for all customers, which uses generative AI to reduce time spent reading and searching for information. It generates insights, summaries, and verifiable citations based on information in PDF and other documents. The AI assistant supports various document types and can quickly deploy in minutes.

NinjaOne has expanded its offerings to provide enhanced capabilities in endpoint management, patch management, and backup solutions. This gives organizations crucial visibility and control over their endpoints, reducing the risk of security threats and combating ransomware. NinjaOne’s platform enables seamless collaboration between IT and security teams, streamlining security measures and enhancing incident response capabilities.

Liongard has unveiled its Managed Attack Surface Solution, combining its ASM platform with the expertise of its global managed IT service partner network. The solution provides comprehensive visibility, protection, and resources to combat cyber threats, offering continuous monitoring, actionable insights, and the AI companion Leo to enhance cyber resilience.

Barracuda Networks has announced that Neal Bradbury has been promoted to Chief Product Officer. Neal will lead the product, engineering, and advanced technology teams in this position to drive innovation and customer-centric cybersecurity solutions.

Why do we care?

Congratulations to Neal – a vendor founder who has successfully navigated the transition to a large firm.     Not all of us can do that.

Assistant integrations is an area to watch.   In the end, users will not want to have to master dozens of assistants, and so the sooner integrations start, the better.   The focus on integration, like that between ServiceNow and Microsoft, points to a future where cross-platform compatibility and user experience are priorities.

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