ConnectWise has announced significant advancements in its Robotic Process Automation (RPA) solution and ConnectWise Sidekick™, leveraging workflows, bots, and artificial intelligence (AI) within the ConnectWise Asio™ platform. These developments streamline the search experience, enhance the onboarding process, address limitations, and streamline device and client management. ConnectWise RPA and AI capabilities were unveiled at the Automation Nation 2024 event in Tampa, Florida.
When I asked for further information on Sidekick, ConnectWise noted that more than 80 Sidekick features are now available.
Why do we care?
Autonomous IT will be the direction. The key takeaway for businesses and IT service professionals is embracing RPA and AI technologies to enhance service delivery.
ConnectWise and Atera have the early lead in their AI announcements.
I’ll tease an episode released tomorrow, an interview with TJ Karwal, who has launched Friday AI. He claims to be the first AI-powered MSP and now has a product in the market. It’s a different approach – -and I look forward to your feedback.
