Microsoft has announced the general availability of its AI Copilot for Sales and Service. The Copilot AI assistant, powered by OpenAI’s GPT-4, is now available in two sector-specific versions: Copilot for Sales, which connects to Salesforce’s Sales Cloud and Microsoft’s Dynamics 365 Sales CRM, and Copilot for Service, designed for call centers and customer service personnel. Both versions have been well received in preview availability and offer various AI capabilities to enhance productivity. Pricing for Copilot for Sales starts at $50 per user per month, while Copilot for Service is available for $50 per user per month or $20 per user per month for existing Copilot for Microsoft 365 users.
Microsoft is making sure there’s a CoPilot for every situation. You’ve got work to do if you’re building out a business here, and at minimum, you need to keep track of adoption and market fit if you’re not embracing the products.