News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers
Business of Tech | AI Productivity Promise Meets Reality: Salesforce Research on Data and IT Readiness

The New York Times saying something I’ve said before — The role of the executive in charge of A.I. has become the hottest job in corporate America and beyond. Companies and organizations are appointing A.I. executives to harness the transformative technology and navigate its risks and potential. These executives coordinate A.I. efforts, implement A.I. models, and drive innovation in various industries such as healthcare, insurance, and consulting. The rapid advancement of A.I. may lead to the integration of A.I. into various job roles, potentially reducing the need for specific A.I. job titles in the future.

In fact, The Times is assembling a team to explore the use of generative AI and machine learning in its newsroom. The team will focus on prototyping AI applications for reporting and presenting news to readers. The Times plans to hire a machine learning engineer, a software engineer, a designer, and editors for this initiative. The team will collaborate with other departments to bring the best ideas from prototype to production.

According to Workato’s Work Automation Index, there has been a 400% surge in the use of generative AI in business operations, with Revenue and IT operations leading the adoption. The report also highlights the increasing trend of embracing agility, systems thinking, and inclusiveness in automation approaches. Additionally, the study reveals a growth in processes involving generative AI, with revenue operations utilizing it in 48% of processes.

The promise of AI to boost productivity is hindered by challenges in data integration and overburdened IT teams, according to Salesforce research. While 85% of IT leaders anticipate AI enhancing developer productivity, 62% acknowledge that their organizations are not equipped to align data systems for AI. Data silos and interdependent infrastructure further impede digital transformation, highlighting the need for integration, automation, and APIs. Small businesses can unlock AI’s potential by breaking down data silos, addressing IT skills gaps, and effectively integrating new technologies into existing systems.

Search may be a big victim in all this AI.  Arc Search i’s s a new iOS app that combines browsing, search, and AI. It scours the web and builds a webpage with the desired information instead of returning search queries. The app is part of The Browser Company’s vision of integrating a browser, search engine, AI chatbot, and website into a single app.

Why do we care?

The Times is showing how to address the change – assemble a team dedicated to exploring generative AI and machine learning in its newsroom.  This is your move for your customers.  A consulting engagement to determine the approach, combining the business and technical stakeholders. 

Arc Search shows promise in the way AI search should work, exploring websites by building new ones for each query.   Just ponder that impact.   

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