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CRM Everywhere but Satisfaction Nowhere: A Study on Adoption Across
Forrester's survey shows that CRM adoption is high across industries, but satisfaction with current CRM solutions is low. Organizations purchase CRM for improved customer experience and efficiency gains, but...
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Dave Sobel is a leading expert in the delivery of technology services with broad experience in both technology and business. He owned and operated a technology solution provider for over a decade, and worked for vendors leading community, marketing, product strategies, and M&A activities.
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