Microsoft Managed Desktop service will end on July 31, 2024, according to a note on a Microsoft Learn document landing page. The service was initiated five years ago and promised that Microsoft would take over traditional IT departmental tasks, freeing up IT pros to do other things. Organizations that use the service will retain the configurations used for their computing environments, but Microsoft’s engineers won’t be available to address service requests. Moreover, monitoring and responses by the Microsoft Managed Desktop Security Operations Center are ending, and organizations likely will need to find an alternative security solution.
Well, this is a competitive offering from Microsoft that didn’t fly. Tactically, pick up any of those customers who believe in outsourcing.
Notably, Microsoft is not moving these customers to their new offering that we just covered on the show related to Microsoft 365. That’s… odd. I think moving customers to a newer solution if you’re interested in acquiring this kind of work would be a savvy move for Microsoft. It could be a matter of one portion of the company not talking to another. Or it could indicate a different reason to do this work. Maybe Microsoft does this to acquire enough customers to understand the problems.
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