Now, some ideas for customers and AI.
ServiceNow has announced new generative AI capabilities, including case summarization and text-to-code, to improve customer productivity and value. These features are powered by ServiceNow’s proprietary large language models (LLMs). ServiceNow will also introduce new premium SKU offerings across IT service management, customer service management, and HR service delivery, beginning in September with the Vancouver platform release.
Egnyte has added a generative AI chatbot to its platform to summarize documents and create audio/video transcripts. The chatbot can analyze source content files and answer queries. It can generate summaries of large complex documents, make text-based transcripts of audio and video files, and find photos within an image library containing a particular object. Egnyte is building its solutions on existing foundational models, including GPT-3.5 and GPT-4 via Microsoft Azure, and is offering the new tooling to a limited number of customers for now.
Amazon has launched Agents for Bedrock, allowing companies to build AI apps that automatically perform tasks like booking a flight for users. The service is aimed at startups and enterprises, letting them use their data to teach foundational models, like image-to-text models or large language models, and then build additional apps to finish tasks. AWS also announced bringing generative AI to healthcare through a new service called AWS HealthScribe, a new application using generative AI that transcribes doctors’ conversations with patients and provides an audit trail of the audio used to generate the text. The HIPAA-eligible software is designed to relieve physicians of the burden of manually entering notes into an electronic health record.
Google plans to update Assistant with features powered by generative AI, similar to the technology behind ChatGPT and Google’s own Bard chatbot. Google is condensing the team that works on Assistant and has already started exploring a “supercharged” Assistant powered by the newest large language models. It’s unclear how many employees are affected by the layoffs. The new technology could allow Assistant to answer questions based on information gleaned from across the web.
Dell has released Dell Generative AI Solutions, offering hardware and a new platform for organizations to create generative AI projects. The company will provide new hardware setups, a managed service platform, and computers to run generative AI projects faster. Dell partnered with Nvidia for the infrastructure side, bringing Nvidia’s Tensor Core GPU and Dell’s enterprise AI software and data storage together. Dell Professional Services, a managed service platform, will help users begin experimenting with generative AI models and troubleshoot issues once integrated into businesses.
Why do we care?
This is all very tactical. I include them to spur thinking about what might fit customers. Summarizing is a solid use case for AI broadly. Focus here.