Organizations can expect to spend almost $10,000 per employee on software as a service in 2023, according to a new study by SaaS management company Productiv. The average department now uses an average of 87 SaaS apps, a growth of 27% between 2022 and 2023. The five most popular SaaS apps are Lucidchart, LinkedIn, Salesforce, Atlassian Cloud, and DocuSign.
This list has remained mostly the same since 2021, with the five apps listed above swapping places but remaining in the top five. Zendesk is another popular app among customer success teams, while Figma appears in the top five for engineering teams.
Engineering teams use the most SaaS apps, with an average of 108. The IT and security teams saw the most growth in SaaS app usage between 2022 and 2023, with an increase of 33%, mostly in point solution and ROI tools.
SaaS adoption continues to rise gradually. The average SaaS portfolio grew by 32% over the past two years. When broken down by the organization’s size, the data shows that Small and medium-sized business SaaS portfolios grew by 5%. In comparison, Mid-market portfolios increased by 41%, and Enterprise portfolios increased by 49%.
That low SMB number says one of two things – either SaaS is heavily penetrated, or there is much room to grow. Considering that the per-employee numbers for SMBs are higher… I’m going to say heavily penetrated. This makes sense.
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