I wanted to hit some of the sentiments around AI.
A recent research study by Thomson Reuters surveyed 1,801 professionals across legal, tax, and accounting firms in the United States, United Kingdom, and Canada to gather their insights about generative AI. Most respondents (78%) believed that generative AI tools, such as ChatGPT, can enhance legal or accounting work, and about half of the respondents (52%) thought that the technology should be used for legal and tax work. Most respondents across both fields, about two-thirds of corporate legal and 80% of tax professionals, cited research as the most compelling use case for AI.
What about developers? According to Stack Overflow’s 2023 developer survey, 44% of developers already use artificial intelligence in their development process, and 26% plan to do so soon. The most commonly used AI tools are ChatGPT (83%) and GitHub Copilot (56%) out of the 21 options listed. However, only 3% of respondents highly trust the accuracy of the tools, with twice as many (6%) highly distrusting them. 39% are “somewhat trusting” of the technology.
Boston Consulting Group surveyed around 12,900 employees, managers, and leaders about their feelings toward AI. 61% ranked curiosity, 52% ranked optimism among their top five sentiments, with only 30% listing “concern.” This marks a shift from 2018, when only 35% of respondents were optimistic, and 40% were concerned (curiosity remained more or less the same).
About 51% of respondents across 13 markets, including Australia, Japan, Sweden, the US, and the UK, were aware of the latest generative AI trends and had explored the available tools, according to a survey conducted by Capgemini Research Institute. The study was conducted for search analysis between April 2022 and March 2023, as well as for social analysis from October 2022 to April 2023.
About 52% use generative AI tools to generate content such as emails and essays. In comparison, 28% use technology for brainstorming, and 23% use tools for gathering general information on a range of topics, including science, history, and technology.
I know I keep covering this – AI is a target-rich environment. Between yesterday and today, we see the lead markets for implementations for legal, banks, accounting, and retail. The interest is there – and unlike many technology trends, customers and consumers have a higher awareness level. That’s lots of good news.
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