Christian’s focus on innovation to enhance value for the customer over time through system automation and the development of next generation client experience management tools (Orchestrator) via the integration of machine learning to natural language processing with our existing VITG systems. This Artificial Intelligence allows machines to sense, comprehend, act, and learn. It augments the client service experience through use of data analytics to streamline operational tasks and issue resolution.
The creation of this tool aims to significantly improve service delivery and facilitate VITG becoming an industry leader and model for the next generation of Managed Services providers. The AI increases collaboration between the customer and our engineers, streamlining processes to get gains in productivity, reducing cost and increasing availability through automation.
00:00 – What does Pia AI Desk do?
02:28 – Is it an RPA or an AI agent?
04:45 – How do I give it instructions?
06:07 – Tell me more about the model.
08:05 – Does it write code?
10:00 – What are the guardrails put in place?
12:22 – This is engineer augmentation, not customer interface?
13:20 – How much danger of hallucination is there?
14:49 – How does this impact your intellectual property?
16:20 – How can you be contacted?
