Welcome to “The Business of Tech”
⏰ Story Chapters:
00:00 ConnectWise, Kaseya, and Backbox reports highlight the importance of cybersecurity and automation for MSPs in 2023.
04:40 The potential pitfalls of AI-powered customer service highlighted by new integration
06:25 Swift Response Thwarts North Korean Cyberattack on 3CX: Investments in IT Vigilance Prove Effective
08:27 Learn about QuoteWerks at https://quotewerks.com/mspradio/
09:07 Businesses Struggle to Align Cybersecurity Priorities with Outcomes amid Rising Cost Sensitivity and IT Workload
12:02 Italy Launches Probe into ChatGPT Privacy Breach, Other European Countries Consider Ban as AI Enters New Phase of Development
13:55 Community Shares Insights on Top Helpdesk Tickets and Selling to Startups
15:36 Kaseya Pays $117 Million for Naming Rights to Miami-Dade Arena, Raises Questions for MSPs
17:50 Global IT spending to grow 5.5% in 2023, surpassing earlier projections, says Gartner
20:45 Report warns professional services businesses of deteriorating performance metrics and the need for improved service delivery in 2023
22:46 ScalePad acquires LifeCycle Insights to expand its product portfolio with vCIO reporting tool and asset lifecycle management solutions
24:06 Hiring freezes and layoffs impede upskilling efforts for tech workers, Pluralsight report finds
27:33 Bloomberg announces large-scale AI model trained on financial data while deep fake video promotes transparency standard for digitally created content
Learn more about QuoteWerks at https://quotewerks.com/mspradio/
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📺 Watch my previous videos 📺
🎬 This Week in The Business of Tech Apr 3 2023
https://youtu.be/1o-Uihuhkk8
🎬 This Week in The Business of Tech Mar 27 2023
https://youtu.be/Awm8feDyz6g
🎬 This Week in The Business of Tech Mar 20 2023
https://youtu.be/6KyX9rCZrdg
🎬Profitability in the Productivity Layer with Jim Millican of Ashton Technology Services
https://youtu.be/WPSCwqQape4
🎬Matt Howard on the impact of Apple’s end-to-end encryption on customer sentiment
https://youtu.be/KNZ6TqVf2OA
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