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Keeping customized customer engagement with a growth MSP

With over 35 years of experience in IT, 30 years in Leadership and a dozen years in the interpersonal workspace, James combines his love for IT and cybersecurity along with his passion for Leadership development. Having started as an entry level technician and worked his way through every position to Senior Vice President, James offers a wealth of knowledge and experience in all facets of IT.
Now James teaches other IT professionals and IT Leaders how to be their best. He believes in creating high-performance teams through people-first focused leadership. From corporate teams to individual coaching, James leads with passion and purpose.

00:00 Who is James Fair?
03:04 Who is Executech?
04:21 How do you position to the market?
05:14 How do you perform customer management?
08:00 How much cloud is in the customer delivery?
09:12 How much is custom consulting?
10:55 How do you retain employees?
12:12 How do you measure deliverables or SLA?
13:23 Is each customer a different contract?
14:18 How profitable is the organization?
16:31 How much of the team is remote?
17:02 New customers as SaaS?
19:21 How are you growing, and what about M&A?
22:32 What is the biggest challenge for end customers?
26:33 How much time are you thinking about regulation?
27:35 If you were starting an MSP today, what would it look like?

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