Pia, based in Australia, has announced aiDesk, an automation platform that integrates into a long list of existing ITSM platforms. Promising to deliver automated ticket resolution, the platform launches with more than 100 automations and integrations.
HPE is buying a startup that delivers software to automate reproducible machine learning (ML) pipelines that target large-scale artificial intelligence (AI) applications.
And while I’m talking about vendor moves, Quickpass is launching peer groups and their own trade show this year.
TD Synnex launched its Cybersecurity Ecosystems initiative, designed to increase the interaction between security experts. It will be leaning on its own security practice, sharing the educational tools and experiences it has picked up providing security as a service over the past few years.
And in one for SMB owners, Apple is now allowing businesses to claim and edit their listings across Apple’s services, which includes Apple Maps. The new Business Connect Tool lets owners fill out their listings by adding header images and other photos to their place cards, which appear on Maps, Messages, Wallet, Siri, and other apps. There’s a list of additional options, including Showcases, which allows offers, discounts, and seasonal menus.
Why do we care?
Two stories around AI hitting the channel. It’s too early to make the call on the importance; instead, we’re tracking to see what happens.
There are also a lot of tactical items here. I will be dipping more into these moves at a rapid clip, so pick and choose as you require.