60% of Small Businesses Rely on Patchwork of Manual Processes for Customer Service
New data from the SMB Group quote, “60% of SMBs still use spreadsheets, phone, email, and personal productivity software to manage customer service, instead of customer service software. The...
More from Podcast StoryMore posts in Podcast Story »
- Cisco’s Duo Security Incident: Threat Actor Accesses MFA SMS Logs Through Supplier Phishing Attack
- Sophos Study Reveals Alarming Trend: 94% of Ransomware Victims Had Backups Compromised
- ISC2 Study: Cybersecurity Salaries High, But Gender and Ethnic Disparities Challenge the Sector
- Digital Transformation and the Role of Transformational Leadership
- Amazon‘s Three-Layer GenAI Stack, Aiming to Cut Costs and Boost Customization