A new survey from ManageEngine of IT leaders says 58% are actively looking for a new role because they aren’t being listened to in company decision-making processes. 41% of IT leaders report having been consulted inadequately or not at all in organizational decisions around hybrid working. Examples: the report found that non-IT departments have the final say when it comes to decisions around purchasing apps and IT software for the company (54%), facilitating IT audits (52%), purchasing devices (45%), and hiring tech talent (48%).
And a survey of nearly twelve thousand cybersecurity professionals shows that despite a jump of 11.1% in the global security workforce, the need has grown by 26.2%.
Some good news – in a survey by Blackberry, while 80% say it’s hard to fill specialized security roles, 80% also use a managed services provider to backfill those security workloads. Forty-five percent say the ability to free up existing resources is the top anticipated benefit of leveraging managed IT/cyber security services.
Why do we care?
On the flip side to my last piece, here’s the apparent value for providers. Filling in roles that are harder to fill, particularly in security.
While it’s an obvious play for services companies to focus on that IT leader spot, the danger to care about is falling into that same trap of not being listened to. A services org can exist there a lot longer than an individual employee can, for sure, as it’s easier to collect payments and be ignored. It’s just not a recipe for long-term success.
There’s also the subtle loss of control IT faces – more than half of decisions for apps and software are outside of IT controls. That’s good for the business and, ultimately, for the outsourcing model.