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Customer service trends, sock puppets, AWS MSSP Program, MFA Fatigue, Firing Moonlighters

Welcome to “The Business of Tech”

⏰ Story Chapters:
00:00 Four key customer service technology trends
03:33 Crypto makes its big change
04:51 Sock puppets — the new security risk.
06:26 Measuring digital trust in organizations 
08:13 Channel Partners’ role in securing recurring revenue
09:37 Revisiting White House cyber moves
11:07 AWS’s MSSP partner program
13:17 MFA Fatigue and its role in Uber’s breach
14:56 Learn about Nodeware, and find more at
15:32 The iPhone 14’s repairability change
16:12 Morgan Stanley leaked customer data because it didn’t wipe harddrives
18:03 An IT services company fires 300 for moonlighting
19:49 Tech employees are looking for a new job
21:22 Worrying labor and interest rates to come in the market
23:40 Another use case for crypto

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