ISG released figures for global spending on IT and business process services, projecting a large volume of contracts up for renewal. About three-quarters of the renewals due this year are IT outsourcing contracts, with the remainder business process outsourcing agreements, said ISG.
Contracts worth a total of $18.5bn (£14bn) are due to expire in 2022, and about half of the renewals are expected in the Americas.
Channel Futures out with their MSP 501 2021 report. With a data-less headline of a banner year for MSPs, security dominated the revenue and product data. The top revenue-producing solution was Help Desk / Service Desk, at 69%, although the most significant growth had security in the top three spots – Security, Endpoint security, and Network security.
And in a data point about the value of the work layer, Zoom has launched their first Partner Demand Center. It’s a series of marketing resources designed for Zoom Partners to grow their business.
The renewal data intrigues me. If anyone would have it, it’s ISG… so knowing there is a lot out there for renewal reminds me of year-end. You should have raised your prices.
Oh, and Zoom has a Partner program. The only reason we care is that it highlights the value of the work layer – and you should have your attention there.