VICE has reported on eight leaked training videos from Apple which show how the company trains repair technicians to undermine third party companies and focus on Apple’s own repairs. Examples include a focus on “genuine parts”, implying non-Apple parts are substandard.
Why do we care?
Right to repair, that’s why. I suspect Apple is the boldest in pushing back against small repair shops, but certainly not the only one. Worth understanding what exactly they’re doing. Go read the piece to learn more.