Press "Enter" to skip to content

Provider revenue, collaboration, and device data paint the market picture

Channel Futures recently ran a quarterly survey for MSPs.   Comparing recurring revenue in the second quarter of 2021 to the year-ago quarter showed a sharp increase in Q2 from Q1 of this year. About 18% of respondents to the quarterly survey said their recurring revenue increased more than 20% in the second quarter — up from 12% in the first. Additionally, 24% said recurring revenue was up by at least 11% to 20%, compared to 15% in the first quarter.

Gartner, meanwhile, says the number of workers using collaboration tools has risen by 44$ since 2019, resulting in 80% of workers now using the tools in 2021.  The company is also predicting that by 2024, in person meetings will fall from 60% of enterprise meetings to 25%.  

Canalys says that second quarter PC shipments in the us rose 17% from the same quarter in 2020.    Within the entire market, notebooks performed best, with a increase of shipments of 27%, and tablets the worse with a fall of 1%.    IDC revised their own PC market predictions, down to growth of 14.2 percent year over year, down from 18.1%.   Specifically, notebooks are cited as the main area of growth.

Why do we care?

Good news that revenue is up for providers – likely bolstered from a positive sentiment in Q2.  Let’s not assume that’s steady, as we know conditions change quickly.

There’s clearly some room in the collaboration space… and less for raw growth.    I read that number of 80% using tools as indication of a mature market, and thus any opportunity is less about new deployment and more about making sure those tools are effective and integrated into the work flow.        That’s less technical skills, and more business ones.     And that’s why we care.