I don’t usually like product launches as stories… unless it’s a trend. Salesforce and Tanium launched IT Service Center, which is a combination IT Service management, remote monitoring and management, and cybersecurity platform.
Why do we care?
So, Salesforce offers a platform to do all the stuff an MSP offers. Yeah, that’s why we care.
It’s unclear the positioning – is this all levels, midmarket, or SMB, or everything? Salesforce has a channel for sure, and a strong ecosystem play to bring those who support Salesforce into the fold. They also do a really nice job of billing direct too. There’s real money to be made in the salesforce ecosystem.
And don’t tell me they don’t play in the SMB. They do. I predicted this year would be a year of disruption to the major MSP tools. It’s far too early to declare victory on that prediction, but this is a contender for who might do it.
Source: Channel E2E