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Who might disrupt the MSP market?

I don’t usually like product launches as stories… unless it’s a trend.   Salesforce and Tanium launched IT Service Center, which is a combination IT Service management, remote monitoring and management, and cybersecurity platform.

Why do we care?

So, Salesforce offers a platform to do all the stuff an MSP offers.   Yeah, that’s why we care.  

It’s unclear the positioning – is this all levels, midmarket, or SMB, or everything?     Salesforce has a channel for sure, and a strong ecosystem play to bring those who support Salesforce into the fold.   They also do a really nice job of billing direct too.    There’s real money to be made in the salesforce ecosystem.    

And don’t tell me they don’t play in the SMB.    They do.     I predicted this year would be a year of disruption to the major MSP tools.   It’s far too early to declare victory on that prediction, but this is a contender for who might do it.  

Source: Channel E2E